Luxury Blinds LTD
Email: luxuryblindsltd@gmail.com
Phone: 0800 799 9137
Last Updated: 21/Jan/2026
These Terms & Conditions (“Terms”) apply to the use of our website and to all enquiries, quotations, home visits, orders, and services provided by Luxury Blinds LTD (“we”, “us”, “our”). By using our website, requesting a quotation, booking a visit, or placing an order, you agree to these Terms.
By using our website or services, you confirm that you have read these Terms & Conditions. If you do not agree, please discontinue use of our website and services.
Luxury Blinds LTD is a UK-based mobile blinds and shutters service. We operate door-to-door and provide services at customer properties. We do not operate a public showroom or walk-in office.
For enquiries or support, you can contact us at:
Information on this website is provided for general guidance only. We may update, change, or remove website content at any time without notice.
Images shown on our website are used for illustration and reference purposes only.
Website images do not form part of any contract.
When you contact us or submit a form through our website, you agree that we may respond by phone, email, or message using the details you provide.
We aim to reply as soon as possible. However, due to workload, travel, or staff availability, it is possible that:
we may respond later than expected in some cases.
If your enquiry is urgent, we recommend contacting us directly by phone.
We offer home visits within our service areas, subject to availability.
Customers are responsible for ensuring:
access to relevant window/room areas
We reserve the right to reschedule if access is not available or working conditions are unsafe.
We may respond during standard working hours and may not be able to respond immediately outside of these times.
A quotation does not create a binding agreement until an order is confirmed.
Unless stated otherwise, quotations are valid for 30 days.
By placing an order, you confirm that you have reviewed the details provided and accept these Terms.
Customer Agreement (Order Confirmation)
When placing an order, you agree that:
you have reviewed and accepted these Terms & Conditions
Many products we provide are made to order and tailored to customer requirements (including size, finish, and configuration).
Because these goods are made to your specifications, they are classed as personalised/custom goods.
Some products, fabrics, components, or finishes may be changed or discontinued by suppliers. If this happens, we will offer the closest suitable alternative where possible.
Your cancellation rights depend on whether your order includes custom-made goods.
A) Cancelling a Visit / Appointment
You may cancel or reschedule a booked visit by contacting us as early as possible.
B) Cancelling an Order for Custom-Made Goods
Under UK consumer rules, the right to cancel within 14 days does not apply to goods that are made to the consumer’s specifications or clearly personalised once production has started.
This means:
If cancellation is requested before production begins, we will review the request fairly, but it may not always be possible depending on supplier processing.
C) Faulty or Incorrect Goods
Your legal rights are not affected. If goods are faulty or not as described, you may be entitled to repair, replacement, or refund in line with UK consumer law.
Lead times depend on product type, supplier availability, and scheduling. We may provide an estimated timeframe, but delays can occur due to circumstances outside our control.
Payment terms (full payment or deposit) will be communicated clearly before confirmation.
We reserve the right to delay ordering goods if payment has not been received as agreed.
Changes after confirmation may not be possible. Where changes can be made, additional time and charges may apply.
If you experience any issue with the product or service, you must notify us as soon as possible.
To help us resolve matters quickly and fairly, customers should report any concerns within 72 hours of the work being completed.
When reporting an issue, please provide:
relevant room/window details
We will review and respond appropriately.
This timeframe is a request to help us resolve issues quickly and does not affect your statutory consumer rights.
Motorised options may be available for selected products on request. Availability depends on suitability and chosen product type.
We are not responsible for delays or issues caused by circumstances outside our reasonable control. Nothing in these Terms limits liability where it would be unlawful to do so.
We will take reasonable care while working at your property. Customers are responsible for ensuring safe access to the working area. If unexpected conditions arise (such as restricted access, unsafe surfaces, or hidden structural issues), we may pause or reschedule the service to maintain safety and quality.
We respect your privacy. Personal details submitted through our website forms, email, or phone are used only to respond to enquiries, arrange visits, and provide quotes or services.
We may also use website security and spam prevention tools (such as Wordfence and Google reCAPTCHA) to protect our forms and prevent misuse.
For more information, please refer to our Privacy Policy and Cookie Policy.
Luxury Blinds LTD aims to deal with refunds and returns fairly, in line with UK consumer rights.
A) Custom / Made-to-Order Goods
Most blinds and shutters supplied are made to order and produced to customer-selected specifications.
Because custom products are made specifically for your requirements:
cancellation rights may not apply once production has started (as explained in the Cancellations section).
B) Faulty Goods
If your goods are faulty, damaged, or not operating as expected, you are entitled to support in line with UK consumer law.
If you believe a product is faulty, please contact us as soon as possible and provide:
the date the goods were supplied/fitted
We may arrange an inspection or provide guidance to confirm the fault.
Where appropriate, we may offer:
partial refund or full refund (depending on the circumstances)
C) Goods Not as Described
If the goods supplied are not as described or are incorrect compared to what was confirmed, please notify us as soon as possible so we can investigate and resolve it fairly.
D) Reporting Timeframe (72 Hours)
To help resolve issues quickly, customers should report any concerns within 72 hours of work completion (where possible). This allows timely inspection and the best chance of a smooth resolution.
This timeframe is a request to help us resolve issues quickly and does not affect your statutory consumer rights.
E) Normal Variation and Non-Fault Situations
Please note the following are not usually considered faults:
changes requested after order confirmation
F) Refund Method
Where a refund is agreed, it will normally be processed using the original payment method, unless otherwise agreed.
During or after a service visit, we may take photographs of the completed work at your property for quality records and portfolio purposes.
These photographs may be used to:
share on our social media pages (such as Facebook and Instagram)
We will not intentionally include personal or sensitive details (such as faces, personal documents, private photographs, or identifying household information) unless you have given clear permission.
Where we plan to use photographs for promotional or marketing purposes, we may request your confirmation. If you do not wish for photographs to be used publicly, you can inform us at any time and we will respect your preference.
Luxury Blinds LTD aims to make our website clear and easy to use for all visitors.
As a small business, we have a limited budget and some accessibility features may not yet be fully available across every part of the website. We appreciate your understanding.
If you experience any difficulty using our website or accessing information, please contact us and we will do our best to assist you by phone or email.
Email: luxuryblindsltd@gmail.com
Phone: 0800 799 9137
We also welcome feedback. If you notice an accessibility issue, please let us know and we will review it and make improvements where possible.
These Terms are governed by the laws of England and Wales, and any disputes will be handled under the courts of England and Wales.
You may also want to explore other blind styles that suit different rooms, layouts, or light requirements. Each option offers a distinct look and feel while supporting comfort and privacy in everyday spaces.
Send us an email and we’ll get in touch shortly.
© 2025 – All Rights Reserved – Created By Uzair Khan
