Luxury Blinds LTD
Email: luxuryblindsltd@gmail.com
Phone: 0800 799 9137
Last Updated: 21/Jan/2026
Luxury Blinds LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, request a quotation, or contact us by phone, email, website forms, or social platforms.
We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
As a small business, we aim to keep our website simple and easy to use. By continuing to use this website or contacting us, you acknowledge that you have read this Privacy Policy. If you do not agree, please discontinue use of our website and services.
Luxury Blinds LTD is a UK-based mobile blinds and shutters business providing services door-to-door at customer properties.
Contact details:
Phone: 0800 799 9137
If you have any privacy questions or requests about your data, you can contact us using the details above.
We collect personal data only when it is needed to respond to your enquiry, provide a quote, arrange a visit, or deliver our services.
A) Identity and Contact Details
When you contact us, we may collect:
Phone number
B) Address and Location Details
When you request a quote or visit, we may collect:
City/town (if provided)
We collect address details to understand service location and arrange visits.
C) Enquiry Information
We may collect enquiry details such as:
Any information you choose to share when speaking with us
D) Communication Records
We may keep a record of communications including:
Basic notes required to handle your enquiry or service request
E) Website Technical Data
When you visit our website, some basic technical information may be collected automatically, such as:
general usage behaviour (basic site performance)
This information helps us keep the website working correctly and secure.
F) Security & Anti-Spam Data (Wordfence / Google reCAPTCHA)
To protect our website from spam, bots, and unauthorised access attempts, we may process limited technical information such as:
IP address
browser/device type
pages accessed (security logs)
timestamps of activity
This information is used only for website protection and security.
We may collect personal information through:
We use personal data only for legitimate business reasons, including:
We do not use personal data for purposes unrelated to your enquiry or service request
We process personal data under the lawful bases below:
A) Consent
When you submit your information via a website form, you consent to us contacting you about your enquiry.
Our forms may include a required checkbox such as:
“I agree to be contacted about my enquiry.”
B) Contract (or steps before entering a contract)
We process data when it is needed to provide a quote, arrange a visit, or prepare services requested by you.
C) Legitimate Interests
We may process data under legitimate interests to:
We aim to respond to all enquiries as soon as possible. However, due to travel, service workload, and availability, replies may sometimes be delayed.
If your enquiry is urgent, we recommend calling us directly
When you fill out a form on our website, your information is sent to our business email address so we can respond.
We may keep enquiry form details stored in email for approximately 6 to 12 months for:
record keeping
In some cases, enquiry details may also be stored within our website form system (such as Elementor or Fluent Forms), or in internal records used to manage customer requests. This information is only kept for quotation follow-up, customer support, and service record purposes.
Our forms may include spam protection checks to prevent automated misuse.
Our website form system (such as Elementor or Fluent Forms) may also record technical details like IP address and submission time to help prevent spam and maintain website security.
If you contact us through:
your conversation may remain stored in those platforms as part of chat history.
Facebook & Instagram
Messages are stored within the Meta platform (Messenger/Instagram) under the platform’s own data systems and policies.
Messages may remain stored in our WhatsApp chat history, unless deleted or removed due to circumstances such as device loss, account access problems, or unexpected issues.
These platforms have their own privacy policies and are responsible for how they store and manage data on their services
Our website may use cookies and similar technologies to function correctly and remain secure.
A) Strictly Necessary / Security Tools
We use security tools such as Wordfence Security to protect our website from malicious activity and unauthorised access.
B) Spam Prevention (Google reCAPTCHA)
We may use Google reCAPTCHA on our forms to prevent spam and automated abuse. Google reCAPTCHA may process technical signals (such as IP address and browser/device information) to help determine whether a visitor is a real user or a bot.
This is used only for security and spam prevention
C) Analytics and Advertising (Only if enabled in the future)
If we enable analytics or advertising tools in the future (such as Google Analytics or Meta Pixel), we will request your consent through a cookie banner before any non-essential cookies are placed.
After providing a service, we may contact customers to request feedback or a review. This may be done via phone, email, or message using the details previously provided.
We do not publish customer personal data publicly without permission.
We do not sell or rent your personal data.
We may share limited information only when needed, for example:
spam prevention providers (such as Google reCAPTCHA)
We only share what is necessary to operate our services and website.
Some third-party service providers we use (such as Google reCAPTCHA) may process data outside the UK. Where this applies, we rely on appropriate safeguards to protect personal data in line with UK data protection requirements.
We take reasonable steps to keep customer information secure and accessible only when needed for business purposes.
While we aim to protect your information, no online system can guarantee complete security.
We keep personal data only for as long as needed.
Typical retention:
social platform conversations: retained within the platform until deleted or lost
If you request deletion, we will act where legally and practically possible.
In some cases, we may retain information for longer where required for legal, accounting, or dispute-handling purposes.
You have the right to:
request data portability (in certain cases)
To make a request, contact: luxuryblindsltd@gmail.com
You also have the right to raise concerns or lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
Our website may contain links to external platforms (for example Google services or social platforms). We are not responsible for the privacy practices of third-party websites.
Images used on our website are for visual reference only. Some images may be sourced online or AI-generated to demonstrate general style or appearance.
These images do not contain customer personal information.
During or after a service visit, we may take photographs of the completed work at your property for quality records and portfolio purposes.
These photographs may be used to:
share on our social media pages (such as Facebook and Instagram)
We will not intentionally include personal or sensitive details (such as faces, personal documents, private photographs, or identifying household information) unless you have given clear permission.
Where we plan to use photographs for promotional or marketing purposes, we may request your confirmation. If you do not wish for photographs to be used publicly, you can inform us at any time and we will respect your preference.
In some cases, payments may be arranged for our services. Where payment is required, we may process or record relevant transaction details such as the amount, date, and payment reference to manage your order and maintain business records.
We do not intentionally collect or store full card details on our website unless a secure third-party payment provider is used. Any payment provider used will handle payment data under its own privacy and security policies.
We may update this Privacy Policy from time to time. Any updates will be posted on this page and the “Last Updated” date will be changed.
Our website and services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided personal information to us, please contact us so we can remove it where appropriate.
You may want to explore our blind styles that suit different rooms, layouts, or light requirements. Each option offers a distinct look and feel while supporting comfort and privacy in everyday spaces.
Send us an email and we’ll get in touch shortly.
© 2025 – All Rights Reserved – Created By Uzair Khan
